The guest changed the booking. How do I know?

If the guest changes the time or flight, the job in My Trips shows a warning with the old and the new details.

The warning

Guests can change the date, time or flight of their booking up to 24 hours before pickup. If they do, the job in My Trips shows:

The customer changed this booking, with the old and the new details.

Always check My Trips the day before a job.

Other changes

Changes to the address, the number of passengers or the vehicle are made by our team. If anything about a job is unclear, write to us on WhatsApp.

Flight delays

A delayed flight is not a change to the booking. Follow the flight and adjust your arrival. See How do I follow my guests' flight?