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I am a traveller
Booking, payments and refunds, meeting your driver, changes and cancellations.
41 articles
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I am a driver
Applying, your account, jobs and offers, meeting guests and how you are paid.
16 articles
Popular articles
How will I find my driver at the airport?How can I cancel or change my booking?How do I pay for my transfer?My flight is delayed. What happens?Which vehicle is right for my group?When and how do I get a refund?
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Booking a transfer
How do I book a transfer?Which vehicle is right for my group?Do you provide child seats?Can I book a return transfer?Do you pick up at night?Is the price per person or per vehicle?Which airports and cities do you serve?Do you do long-distance transfers?How far in advance should I book?Can you transfer a large group?Payments & refunds
How do I pay for my transfer?When and how do I get a refund?Which currencies can I pay in cash?Can I see prices in my own currency?On the day of your transfer
How will I find my driver at the airport?My flight is delayed. What happens?I can't find my driver. What should I do?How much luggage can I bring?Istanbul Airport or Sabiha Gökçen: which one am I flying to?Can you take me between Istanbul Airport and Sabiha Gökçen?Do you pick up from the Galataport cruise port?My flight lands early. Will my driver be there?When do I get my driver's details?Do I need to print my booking?How does a pickup from my hotel to the airport work?I have a long layover in Istanbul. Can you take me to the city and back?Do you pick up from Atatürk Airport?I left something in the vehicle. What should I do?Changes & cancellations
How can I cancel or change my booking?How do I find and manage my booking?How do I add or edit passenger names?I didn't receive my confirmation e-mail. What should I do?How do I know my booking is confirmed?Can I change my vehicle after booking?I missed my flight. What happens to my transfer?About our service
Is Airports Transfer Turkey licensed and safe?Who are your drivers, and what vehicles do you use?How can I contact you?How can I leave a review?Do you also offer tours?Is the transfer private or shared?Joining our team
How do I apply to drive with you?Which documents do I need to apply as a driver?What happens after I apply?Your driver account
How do I log in to my driver account?How do I change my profile, photo or bank details?Which jobs do I see in my region?Jobs and offers
How do jobs reach me?What do I see for each job?Can I give a job back?How do I complete a job?The guest changed the booking. How do I know?On the road
How do I meet my guests?How do I follow my guests' flight?Earnings and payments
Cash and card jobs: what do I collect?Where do I see my earnings?How do I get paid?Can't find your answer?Our team is here for you 24/7.